Reach the right team, faster
Contact Cookie Prime for product questions, technical support, or account guidance. We've organized the main routes below so you know where to start.
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
For the fastest response, contact us directly by email:
- Prompt responses during business hours
- Knowledgeable technical guidance
- Clear and practical solutions
1. Service Description
Cookie Prime provides cookie consent management solutions to help website owners comply with privacy regulations such as GDPR, CCPA, and other data protection laws. Services include cookie scanning, categorization, consent banner implementation, and compliance reporting.
2. User Responsibilities
You are responsible for ensuring that your use of Cookie Prime complies with all applicable laws and regulations. You must accurately configure the cookie banner, maintain proper cookie categorization, and ensure that your privacy policy reflects your actual data processing practices.
3. Subscription & Billing
Subscription fees are billed monthly in advance. All payments are non-refundable. You may cancel your subscription at any time, but no refunds will be provided for partial subscription periods. We reserve the right to modify pricing with 30 days notice.
4. Limitation of Liability
Cookie Prime provides tools to assist with compliance but does not guarantee legal compliance. You are solely responsible for ensuring your website meets all legal requirements. Liability is limited to the amount paid for services during the preceding 12 months.
5. Service Modifications
We reserve the right to modify or discontinue service features at any time and will provide reasonable notice of material changes that affect use of the service.